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Hotel Services Executive

2 months ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Roles & Responsibilities

Job Responsibilities:

  • Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
  • Manage room control, monitor availability and efficient release of rooms for arrival guests.
  • Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Identify guests for meet and greet from the arrival and departure reports.
  • Handling cashiering duties.
  • Monitor major group movement and coordinate with the various departments.
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
  • Attend scheduled meetings.
  • Well-versed with Mandarin Oriental Hotel Group goals and information.
  • Attends to guests with regards to general inquires, request and complaints.
  • Meet and greet all the guests upon their arrival and /or departure.
  • Extensively collect and gather all feedbacks from guests.
  • Conduct Courtesy calls to guests during the course of their stays.
  • Assist in VIP check in.
  • Assist in major group movements.
  • Perform any other duties as assigned by Superior.

Job Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
  • Good communication and interpersonal skills
  • Enjoys interacting with guests and working in a fast paced environment
  • Candidate must be able to work rotationary shifts, weekends and holidays

Tell employers what skills you have

Lifestyle
Concierge Services
Entertainment
Quality Assurance
Interpersonal Skills
VIP
Hospitality Industry
Attention to Detail
Transportation
Wine
Cashiering
Team Player
Customer Service
Layout
Hospitality
Customer Service Experience

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