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Concierge Ambassador

2 months ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time
Job Summary

BIDEFORD HOUSE PTE. LTD. is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service
    • Welcome guests professionally and create a warm, confident, and genuine first impression.
    • Handle all guests' queries or requests in a polite and efficient manner.
  • Logistics and Transportation
    • Handle all movement of luggage (temporary, long-term storage, lost baggage).
    • Organize a prompt taxi service and assist in airport transfers.
  • Product Knowledge and Local Insights
    • Provide a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
    • Know about all events and activities accruing in and out of the hotel.
  • Front Office Systems and Procedures
    • Comply with all Front Office systems and procedures and with all company policies.
    • Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
  • Emergency Procedures and Problem-Solving
    • Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
    • Identify and solve problems in a professional manner.
  • Quality Assurance and Guest Satisfaction
    • Ensure all related Leading Quality Assurance guidelines are met, if not exceeded at all times.
    • Exceed guests' expectations in any task provided.
Requirements
  • Diploma in Hospitality is a plus.
  • Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
  • Knowledgeable in the city, tours, and excursions to refer guests in various tourist destinations.
  • Possess professional disposition with good communication and interpersonal skills.