Customer Success Manager
2 months ago
MongoDB is seeking a seasoned professional to lead our Onboarding team, driving customer success and growth through strategic initiatives and talent development. As a key member of our Customer Success organization, you will be responsible for crafting and executing programs to enhance customer onboarding, identify expansion opportunities, and promote adoption of MongoDB.
Key Responsibilities- Recruit, onboard, and develop a high-performing team of Onboarding CSMs, focusing on effective feedback, coaching, and enablement.
- Partner with the Customer Success Centre of Excellence to design and execute strategic initiatives, driving growth and improvement across the CS organization.
- Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration.
- Utilize data-driven insights to inform decision-making and drive initiatives that enhance customer onboarding and adoption.
- Proven track record in hiring, developing, and managing high-performing teams, with a passion for talent development and growth.
- Experience working in fast-growing environments, with a strong ability to navigate ambiguity and drive results.
- Strong organizational skills, with a focus on prioritization, time management, and workflow optimization.
- Excellent verbal and written communication skills, with the ability to present to diverse audiences and build strong relationships.
- Bachelor's degree combined with 2+ years of management experience, preferably in a customer success or onboarding capacity.
MongoDB is a leading developer data platform, empowering innovators to create, transform, and disrupt industries through software and data. Our industry-leading developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.
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Singapur, Singapore SensorFlow Full time{"title": "Customer Success Manager", "description": "Job SummarySensorFlow is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction with our services, and identifying...
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