Customer Success Manager

1 month ago


Singapur, Singapore MongoDB Full time
About the Role

MongoDB is seeking a highly skilled and motivated individual to join our team as an Onboarding Success Manager. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their desired outcomes with MongoDB.

As an Onboarding Success Manager, you will be responsible for supporting customers to successfully implement MongoDB, project managing initial enablement plans, and introducing them to the broader MongoDB ecosystem. You will be the first point of contact for some of our most strategic customers after their initial sale, and will work closely with internal teams to ensure seamless onboarding experiences.

Key Responsibilities
  • Take ownership of onboarding new customers across your business segment
  • Coordinate with internal teams and customers to ensure effective introduction to the platform
  • Develop and deliver customized enablement and onboarding plans to ensure customers set up the product correctly and their teams are set up for success
  • Proactively identify risk and growth signals during the onboarding process
Requirements
  • 3-5 years of experience working in a customer success, implementation consultant, onboarding manager, technical project management, or similar customer-centric role
  • Exceptional project management skills, with ability to hold customers and internal stakeholders accountable to action items
  • A mind for technology, with aptitude and curiosity to learn about MongoDB and databases
  • Ability to work in a fast-paced environment, with high levels of organization and attention to detail
  • Team player with passion for collaboration, with prior exposure to database, cloud, and infrastructure technology a plus
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database, available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

We are committed to diversity and employee well-being, and offer a hybrid working model with opportunities for growth and development. If you are a motivated and customer-centric individual with a passion for technology, we encourage you to apply for this exciting opportunity.



  • Singapur, Singapore Cornerstone OnDemand Full time

    We're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...


  • Singapur, Singapore SensorFlow Full time

    Job Title: Customer Success ManagerAt SensorFlow, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction with our services, and identifying opportunities for growth and...


  • Singapur, Singapore Zendesk Full time

    Unlock Customer Success with ZendeskWe're seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our Customer Success organization, you will be responsible for building and fostering strong relationships with our customers to drive business growth and customer satisfaction.Key...


  • Singapur, Singapore Zendesk Full time

    Job DescriptionWe are seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our Zendesk software, and driving business growth.As a Customer Success...


  • Singapur, Singapore Onfido PTE LTD (SG) Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Onfido PTE LTD (SG). As a key member of our customer-facing team, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Manage a portfolio of accounts to ensure customer satisfaction and...


  • Singapur, Singapore SensorFlow Full time

    {"title": "Customer Success Manager", "description": "Job SummarySensorFlow is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction with our services, and identifying...


  • Singapur, Singapore Zendesk Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Zendesk. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, driving customer success, and identifying opportunities for growth and expansion.Our ideal...


  • Singapur, Singapore MongoDB Full time

    About the RoleMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a key member of our Onboarding team, you will play a critical role in helping our customers achieve success with our products.Key ResponsibilitiesLead and manage a team of Onboarding Customer Success...


  • Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    The Customer Success Manager is responsible for ensuring customers achieve their business objectives through the effective use of Red Hat products and platforms. This role involves working closely with customers to understand their technical and business priorities, and developing success plans to address these needs.Key Responsibilities:Develop and execute...


  • Singapur, Singapore MongoDB Full time

    About the RoleMongoDB is seeking a seasoned Customer Success Manager to lead our Onboarding team in Singapore. As a key member of our Customer Success organization, you will be responsible for delivering a world-class customer onboarding experience that sets the stage for long-term customer success.Key ResponsibilitiesDevelop and execute strategies to...


  • Singapur, Singapore Cornerstone OnDemand Full time

    Customer Success ManagerThis role is a key part of our team at Cornerstone OnDemand, where we're looking for a talented individual to support our clients' adoption and continued satisfaction with our Talent Management solution. The Customer Success Manager will be responsible for introducing clients to our solution near the end of the implementation process...


  • Singapur, Singapore Cornerstone OnDemand Full time

    Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Cornerstone OnDemand. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our talent management solution.Key Responsibilities:Facilitate...


  • Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    About the RoleThe Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves working closely with customers to develop success plans, lead technical engagements, and collaborate with internal and external teams to deliver value to our customers.Key...


  • Singapur, Singapore Cornerstone OnDemand Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Cornerstone OnDemand. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our talent management solution.Key...


  • Singapur, Singapore Cisco Full time

    Unlock Customer PotentialCisco is seeking a seasoned Customer Success Manager to drive software utilization and value realization for our customers. As a key member of our Customer Experience team, you will be responsible for guiding customers through software adoption, ensuring successful onboarding, and facilitating workshops to review adoption...


  • Singapur, Singapore OpenAI Full time

    About the team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an...


  • Singapur, Singapore Autodesk Full time

    Job Title: Customer Success ManagerAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Autodesk Construction Solutions. As a Customer Success Manager, you will be responsible for retaining and expanding our construction customers, enabling the adoption of our cloud solutions, and helping our customers...


  • Singapur, Singapore Datadog Full time

    Unlock Customer Success with DatadogSingapore, SingaporeAs a Customer Success Manager at Datadog, you will be responsible for driving new product attachment and building strong relationships with our existing customer base. You will proactively onboard new customers, upsell, and cross-sell our solutions to ensure a positive customer experience.Your Key...


  • Singapur, Singapore Cisco Full time

    What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Singapur, Singapore Cornerstone OnDemand Full time

    Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Cornerstone OnDemand. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our talent management solution.Key Responsibilities:Facilitate...