Customer Success Manager

1 month ago


Singapur, Singapore Cornerstone OnDemand Full time
Customer Success Manager

This role is a key part of our team at Cornerstone OnDemand, where we're looking for a talented individual to support our clients' adoption and continued satisfaction with our Talent Management solution.

The Customer Success Manager will be responsible for introducing clients to our solution near the end of the implementation process and becoming the primary point of contact as they go live. This role requires a strong understanding of our solution and the ability to provide counsel and guidance to clients to ensure their successful experience with Cornerstone.

The ideal candidate will have a strong background in Human Resources, Organizational Development, or Finance, with at least 3 years of experience using our application. They will be highly detail-oriented, organized, and able to manage multiple projects simultaneously. Excellent communication and analytical skills are also essential for this role.

Responsibilities will include facilitating the transition out of implementation to Go-Live, educating clients on self-service tools and release processes, and completing assigned interactions with clients who do not have an assigned Customer Success Manager. The successful candidate will also be responsible for developing a consultative relationship with clients, working in conjunction with Account Management to provide solution planning support, and partnering with sales and account management to ensure alignment at all levels of the relationship.

This role may require up to 30% travel and the candidate must be a citizen of and/or permanent resident in the country they apply for. Mandarin and/or Cantonese language skills are also highly desirable.

We're looking for someone who is passionate about delivering exceptional customer service and has a demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. If you have a SPHR, CCO, or CPLP designation, that's a definite plus

As a Customer Success Manager at Cornerstone OnDemand, you'll have the opportunity to work with a talented team and make a real impact on our clients' success. If you're looking for a challenging and rewarding role, we encourage you to apply.

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