Customer Success Manager
3 days ago
About the Role
We are seeking a highly skilled Customer Success Manager to join our team at Cisco. As a key member of our Customer Experience organization, you will play a critical role in helping our customers achieve their business and technical goals with our software solutions.
Key Responsibilities
- Develop and implement Technical Adoption Plans to drive software utilization and value realization.
- Proactively identify and mitigate renewal risks, ensuring customer retention and growth.
- Build strong relationships with customer partners to understand their challenges and objectives.
- Collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements.
Who You'll Work With
You will work closely with a diverse range of Customer Experience resources, including Customer Success Specialists, Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
What You'll Bring
You are a proactive and strategic individual with a passion for driving software utilization to accelerate business outcomes. You excel at creating and implementing Technical Adoption Plans that lead to software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched.
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