Senior CX Management Lead

We're on a mission to revolutionize the way our clients interact with their customers. As a Service Excellence Manager, you'll be at the forefront of this journey, leading high-performing teams to deliver exceptional service experiences that drive business growth and loyalty.Your Key ResponsibilitiesDevelop and implement service excellence strategies to...

As a Senior Director, CX APJC Partner Success, you will lead a team of Partner Success Managers who work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with APJC Partner leadership, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will...

About the Role:The Public Service CX Advocate will be responsible for advocating customer-centricity within the organization and driving customer experience strategies that align with business objectives. As a key member of our team, you will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products,...

Why Work with UsTDCX offers a dynamic and supportive work environment where you can #Be More. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what...

Key ResponsibilitiesDesign and conduct design thinking/customer experience-related training programmes.Inspire and engage a network of Customer Experience Advocates (CXAs) comprising management level staff to mainstream customer-centricity in LTA and promote peer learning and collaboration.Promote CX branding to promote the value of CX within LTA and to...

TDCX is committed to delivering transformative digital CX solutions that empower our clients to build lasting relationships with their customers. As a Senior CX Leader, you'll play a vital role in shaping our East region strategy and driving business results through customer-centric innovation.About the RoleYou'll lead high-performing teams to deliver...

About the Job: As a Senior Customer Insights Manager, you will be responsible for leading the development and implementation of customer insights strategies across various business units. Your expertise will help drive business growth by identifying opportunities to improve customer satisfaction and loyalty.You will work closely with senior leaders to...

Job Description:As a Life Enrichment Manager at Sunrise Senior Living, you will play a vital role in enhancing the lives of our residents by creating engaging and personalized experiences.The ideal candidate will have experience working with seniors with memory impairments and possess excellent communication skills. They will be responsible for developing...

Job Overview:We are looking for a highly skilled IT Systems Commissioning Lead to join our team.The ideal candidate will have 8+ years of experience in Data Center Commissioning and a strong background in Power Experience, UPS, and HVAC systems.The successful candidate will be responsible for leading and guiding the commissioning team, managing Cx meetings,...

Job Summary:The Head of Kitchen Operations will be responsible for leading a team of experienced chefs and kitchen staff to deliver exceptional culinary experiences to our guests. This is a senior-level position that requires a high degree of autonomy and decision-making ability.Main Responsibilities:- Manage a diverse team of kitchen staff, including cooks,...

Job OverviewThis is an IT support group, seeking a skilled Customer Experience Design Lead to join our team. As a key member of our Customer Experience Office, you will play a vital role in shaping our customer experience strategy.You will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products,...

Main Responsibilities:Manage a high-performing kitchen team by overseeing staffing, training, and scheduling to ensure seamless operations. Ensure food safety and hygiene standards are met through regular inspections and enforcement.Key Responsibilities:1. Procurement and inventory management: oversee food purchasing, stock levels, and waste reduction.2....

TDCX is a global leader in CX solutions, empowering our clients to build lasting relationships with their customers. As a Customer Service Manager, you'll play a vital role in shaping our East region strategy and driving business results through customer-centric innovation.About the RoleYou'll lead high-performing teams to deliver exceptional customer...

What the role is MANAGER / DEPUTY MANAGER, SERVICE EXPERIENCE DESIGN What you will be working on Are you passionate about delivering exceptional customer experience? The Customer Experience Office is expanding, and we are looking for enthusiastic and skilled service experience designers to join our dynamic team. As a service experience designer, you will...

What the role is MANAGER / DEPUTY MANAGER, CUSTOMER INSIGHTS What you will be working on Are you passionate about delivering exceptional customer experience through customer insights? The Customer Experience Office is expanding, and we are looking for enthusiastic and skilled individuals to join our dynamic team. You will play a vital role in facilitating...

Job SummaryLead the Facilities Management (FM) team in full scope of FM hard and soft servicesCommunicate department facility-related activities and projects to senior managementThe ideal candidate will possess strong leadership skills, excellent communication abilities, and a technical background in M&E matters.

Roles & ResponsibilitiesJob Responsibilities: Responsible for developing the annual and monthly business budget for the hotpot restaurant, analyzing and reporting the operational performance on a yearly and monthly basis. Promote restaurant sales, develop promotional plans based on market conditions and seasonal needs. Responsible for establishing service...

Job DescriptionWe are seeking a highly skilled Experience Design Manager to join our Customer Experience Office. In this role, you will be responsible for designing, implementing, and elevating customer experience in our products, services, and infrastructure.You will work closely with senior leaders and teams to develop roadmaps and implement CX initiatives...

Are you passionate about empowering older adults to live fulfilling lives?If so, consider joining our team as a Life Enrichment Manager at Sunrise Senior Living.In this role, you will be responsible for designing and delivering personalized Life Skills programs that promote cognitive engagement, social interaction, and emotional well-being.You will work...

Culinary Management PositionLEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. is seeking an Executive Chef Manager to lead our culinary team. The ideal candidate will have extensive experience in managing kitchen operations, developing menus, and maintaining high-quality food standards.Key Responsibilities:- Develop and implement new menus and recipes to meet...