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East Region Manager

1 week ago

Singapore TDCX Full time

TDCX is committed to delivering transformative digital CX solutions that empower our clients to build lasting relationships with their customers. As a Senior CX Leader, you'll play a vital role in shaping our East region strategy and driving business results through customer-centric innovation.

About the Role
  • You'll lead high-performing teams to deliver exceptional customer experiences and drive business growth.
  • Collaborate with cross-functional teams to design and implement customer-centric solutions.
  • Analyze market trends and competitor activity to inform business decisions.
  • Develop and maintain strong relationships with key stakeholders to ensure seamless execution of projects.
What You'll Need
  • Minimum 5 years of experience in a senior leadership role within the CX industry.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Excellent leadership, communication, and project management skills.
  • Solid understanding of CX metrics and quality frameworks.