Director, APJC CX Partner Success

8 hours ago

Singapore Cisco Systems, Inc. Full time

As a Senior Director, CX APJC Partner Success, you will lead a team of Partner Success Managers who work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with APJC Partner leadership, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
Fostering improved Partner alignment to drive Cisco Software adoption through available programs, including the Lifecycle Adoption Program (LCA).
Supporting partners in delivering Success Programs and initiatives with their customers, as well as providing feedback to optimize these programs.
Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
Promoting liaison between Partners and Cisco’s CX product teams, providing feedback to inform product development and enhancements.
Monitoring and reporting at the theatre level on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Who You'll Work With
You will collaborate with Partners and CX Leadership Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the Partner Organisation teams to assist in driving Annual Recurring Revenue (ARR).
Who You Are
10+ years experience in the technology industry
7+ years demonstrated experience working with partners.
5+ years experience in Leadership/ Management.
Advanced understanding of IT/ Infrastructure & Software
Confirmed ability to drive continuous software value through use cases
Proven experience in leading a related function with direct customer advocacy and engagement in post-sales or professional services function.
You are dynamic and strategic, with a strong focus on leading teams who enable partners to drive customer adoption of solutions and maximize their success. You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely across Cisco and partners to build their Customer Success best practices. Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business. Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
Why Join Us?
Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in fostering deep trust and building lasting relationships with our customers.
By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster an integrated, outcome-driven approach to customer engagement. Ensure that every interaction is aligned with the customer’s needs and accelerates their ability to realize outcomes effectively.
We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.
Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you
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