Director, APJC CX Partner Success
11 hours ago
As a Senior Director, CX APJC Partner Success, you will lead a team of Partner Success Managers who work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with APJC Partner leadership, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
Fostering improved Partner alignment to drive Cisco Software adoption through available programs, including the Lifecycle Adoption Program (LCA).
Supporting partners in delivering Success Programs and initiatives with their customers, as well as providing feedback to optimize these programs.
Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
Promoting liaison between Partners and Cisco’s CX product teams, providing feedback to inform product development and enhancements.
Monitoring and reporting at the theatre level on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Who You'll Work With
You will collaborate with Partners and CX Leadership Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the Partner Organisation teams to assist in driving Annual Recurring Revenue (ARR).
Who You Are
10+ years experience in the technology industry
7+ years demonstrated experience working with partners.
5+ years experience in Leadership/ Management.
Advanced understanding of IT/ Infrastructure & Software
Confirmed ability to drive continuous software value through use cases
Proven experience in leading a related function with direct customer advocacy and engagement in post-sales or professional services function.
You are dynamic and strategic, with a strong focus on leading teams who enable partners to drive customer adoption of solutions and maximize their success. You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely across Cisco and partners to build their Customer Success best practices. Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business. Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
Why Join Us?
Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in fostering deep trust and building lasting relationships with our customers.
By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster an integrated, outcome-driven approach to customer engagement. Ensure that every interaction is aligned with the customer’s needs and accelerates their ability to realize outcomes effectively.
We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.
Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you
#J-18808-Ljbffr
-
CX Service Experience Director
2 days ago
Singapore This Is An IT Support Group Full timeKey ResponsibilitiesDesign and conduct design thinking/customer experience-related training programmes.Inspire and engage a network of Customer Experience Advocates (CXAs) comprising management level staff to mainstream customer-centricity in LTA and promote peer learning and collaboration.Promote CX branding to promote the value of CX within LTA and to...
-
Sr. Marketing Campaign Manager, APJC
5 days ago
Singapore myGwork - LGBTQ+ Business Community Full timeDESCRIPTION: If you're a marketer looking to flex your creative and analytical skills on a team that's helping Amazon build the pipeline of talented candidates, come join us! The Amazon Stores Talent Acquisition (TA) Marketing team is hiring a Sr. Marketing Campaign Manager to lead our recruitment marketing efforts in the APJC region, developing...
-
Customer Success Specialist
6 days ago
Singapore Lendela Full timeAbout LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
-
Public Service CX Advocate
18 hours ago
Singapore This is an IT support group Full timeAbout the Role:The Public Service CX Advocate will be responsible for advocating customer-centricity within the organization and driving customer experience strategies that align with business objectives. As a key member of our team, you will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products,...
-
Customer Success Specialist
3 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesWhat You’ll DoAs a Customer Success Specialist (CSS), you will serve as a strategic advisor and technical authority, accelerating customer adoption of Cisco products and solutions to drive impactful business outcomes. This role is part of Cisco’s Customer Experience (CX) organization, one of the company’s fastest-growing...
-
Customer Success Specialist
3 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesWhat You’ll DoAs a Customer Success Specialist (CSS), you will serve as a strategic advisor and technical authority, accelerating customer adoption of Cisco products and solutions to drive impactful business outcomes. This role is part of Cisco’s Customer Experience (CX) organization, one of the company’s fastest-growing...
-
Singapore CX Representative
5 days ago
Singapore TDCX Group Full timeDiscover a rewarding career at TDCX, where you can unleash your full potential and achieve more!Key ResponsibilitiesAs a Digital Service Specialist, you will be responsible for:Providing excellent support experiences to customers via all relevant communication channels.Identifying customer needs and researching existing issues to provide strategic...
-
Partner Success Specialist
2 weeks ago
Singapore PLUSGRADE SOLUTIONS APAC ULC Branch Office Full timeRoles & ResponsibilitiesTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our...
-
APJC Compensation Consultant Lead
4 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesAPJC COMPENSATION CONSULTANT LEADWhat you will doAs a compensation consultant, you’ll serve as a strategic partner to senior leaders across multiple functions for our APJC operations, as well as aligned P&C partners. You will apply Cisco’s compensation philosophy, strategy, and practices to the business’s people strategy and...
-
APJC Compensation Consultant Lead
4 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesAPJC COMPENSATION CONSULTANT LEADWhat you will doAs a compensation consultant, you’ll serve as a strategic partner to senior leaders across multiple functions for our APJC operations, as well as aligned P&C partners. You will apply Cisco’s compensation philosophy, strategy, and practices to the business’s people strategy and...
-
Partner Success Specialist
2 weeks ago
Singapore PLUSGRADE SOLUTIONS APAC ULC Branch Office Full timeRoles & ResponsibilitiesTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our...
-
RVP Partner Success
2 weeks ago
Singapore SALESFORCE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a strategic and dynamic Regional Vice President (RVP) of Partner Success to lead and scale our partner ecosystem across Southeast Asia. This critical leadership role within the ASEAN Alliances & Channels organization will focus on enabling our most strategic Consulting and Reseller partners to drive customer success,...
-
RVP Partner Success
2 weeks ago
Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a strategic and dynamic Regional Vice President (RVP) of Partner Success to lead and scale our partner ecosystem across Southeast Asia. This critical leadership role within the ASEAN Alliances & Channels organization will focus on enabling our most strategic Consulting and Reseller partners to drive customer success,...
-
Assistant Director, Partners
5 days ago
Singapore DesignSingapore Council Pte Ltd Full timeJoin to apply for the Assistant Director, Partners role at DesignSingapore Council Summary Dsg is looking for a passionate candidate to join the Partners division, reporting to the Deputy Director or Director. As the Assistant Director, you will lead a team to develop and curate programmes in helping Singapore enterprises, public sector agencies and social...
-
Partner Success Specialist
2 weeks ago
Singapore RECRUIT AVENUE PTE. LTD. Part timeRoles & ResponsibilitiesSalary: $3.5K per month 20 hours per week 1 year contract - renewable / convertible to permJob Summary:The Partner Success Specialist is responsible for managing key partner relationships, driving business growth, and ensuring operational excellence. This role requires fluency in Korean & Japanese to engage effectively with Korean &...
-
Manager, CX Design and Delivery
5 days ago
Singapore This Is An IT Support Group Full timeJob DescriptionWe are looking for an experienced Manager, CX Design and Delivery to join our team at This Is An IT Support Group. As a key member of our Customer Experience Office, you will play a vital role in shaping LTA's customer experience strategy and facilitating data-driven decision making.About the RoleYou will work closely with senior leaders and...
-
Assistant Director, Partners
5 days ago
Singapore DesignSingapore Council Full timeUpdate your details, view your application and progress. Dsg is looking for a passionate candidate to join the Partners division, reporting to the Deputy Director or Director. As the Assistant Director, you will lead a team to develop and curate programmes in helping Singapore enterprises, public sector agencies and social enterprises understand how to...
-
Audit Director/ Partner
5 days ago
Singapore Moore Singapore Full timeAbout Moore At Moore, our purpose is to help people thrive – our clients, our people, and the communities they live and work in. We are a global accounting and advisory family with over 30,000 professionals across 114 countries, connecting and collaborating to take care of the needs of our stakeholders - our clients, our people and the community at large...
-
APJC Partner Marketing Manager
4 days ago
Singapore DELL GLOBAL B.V. (Singapore Branch) Full timeRoles & ResponsibilitiesWhat you'll achieveAs a Regional Partner Marketing Consultant, you will evaluate business opportunities for ways to positively impact brand equity, partner business demand gen, sales and profitability. You will also build strong team dynamics, clear up ambiguity and influence the highest levels of the organization.You will:•Drive...
-
Partner Development Director, APJ
3 weeks ago
Singapore SNOWFLAKE COMPUTING SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesOur partners play a key role in bringing our customers' data-backed ambitions to life by implementing and harnessing the power of the Snowflake Data Cloud for cutting edge workloads and use cases. Through our partnerships, we enable companies to empower their employees with the data they need when and how they need it to better engage...