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Manager, CX Design and Delivery

1 week ago

Singapore This Is An IT Support Group Full time
Job Description

We are looking for an experienced Manager, CX Design and Delivery to join our team at This Is An IT Support Group. As a key member of our Customer Experience Office, you will play a vital role in shaping LTA's customer experience strategy and facilitating data-driven decision making.

About the Role

You will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products, services, and infrastructure. Your responsibilities will include:

  • Designing and implementing customer experience strategies to drive business growth
  • Developing and delivering customer experience training programs
  • Leading cross-functional teams to deliver customer experience projects
  • Measuring and evaluating the effectiveness of customer experience initiatives
  • Providing guidance and support to other departments to ensure alignment with customer experience goals
Requirements

To be successful in this role, you will need:

  • Knowledge in Sociology, Psychology, Mathematics, Design, or relevant field of study
  • Demonstrate strong customer-centric outlook with at least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service design
  • Able to organise data into clear experience design blueprints and communicate ideas and designs to diverse groups of stakeholders
  • Detailed oriented, with strong analytical and critical thinking skills
  • Team player who is comfortable in navigating ambiguity and diverse opinions
  • Strong communication (written and verbal) and interpersonal skills to engage both internal and external stakeholders