Service Delivery Manager East

**Company Overview:**The National Library Board (NLB) plays a vital role in nurturing a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore.We strive to provide excellent service delivery that improves the lives of the community. Our flexible, hybrid work environment offers rewarding...

The Administrative Services Manager - Front Desk is a critical role within Far East Organization's Front Office department. In this position, you will provide leadership and direction to ensure the smooth operation of the Front Desk and surrounding areas.You will be responsible for preparing short-term and long-term department strategies for onward planning,...

Roles & ResponsibilitiesJob Location : Loyang , EastIndustry : Aerospace/ AviationResponsibilities:· Acknowledge customer’s purchase order, prepare quotations and invoices· Respond customer queries· Follow up on delivery schedule· Handle customers logistics needs· Ensure delivery and customer requirements are met· Sales administrative· Other duties...

Roles & Responsibilities5 day work weekLocation : Buona VistaService Delivery ManagerJob OverviewThe Service Delivery Manager plays a critical role in leading the service delivery team to provide high-quality IT services to support educational institutions and initiatives. This role ensures seamless service delivery, manages service level agreements (SLAs),...

Far East Organization invites applications for the Head of Guest Services position. As a key member of our Front Office team, you will be responsible for developing and implementing strategies to enhance the guest experience.You will work closely with the Hotel Manager to identify opportunities for process improvement and implement changes that drive...

Roles & ResponsibilitiesThe ICT Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of IT services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in...

We are searching for a skilled professional to fill the role of Service Delivery Manager. The ideal candidate will be responsible for acting as a focal point for all support related queries and issues.The successful candidate will work closely with customers to ensure they are leveraging services effectively and finding value in our services. This involves...

About the Job:We are seeking an experienced Service Delivery Manager to join our team at GD IDEAS CONSULTANCY PTE. LTD. The successful candidate will be responsible for overseeing daily operations, ensuring smooth service delivery and adherence to restaurant standards. This includes monitoring food quality, hygiene, and customer service standards, as well as...

Roles & ResponsibilitiesWe are looking for an IT service professional with customer and serviceorientation and proven working experience. Service Delivery Manager's duty isto facilitate the planning, timely execution, and delivery of all relevant projects,on budget and within scope, in accordance with business priorities. In thisposition, you will be the...

Job DescriptionWe are seeking a skilled Contact Centre Service Manager to oversee the contact centre support requirements for various HPB programmes and services. The successful candidate will be responsible for upholding service delivery standards and contributing towards shaping customer interactions.The ideal candidate will have experience in a contact...

Roles & ResponsibilitiesOverview of Role:To lead, manage, and drive the Operations/Projects for each of the Company's Managed Services outsourcing client assigned.Responsibilities:Responsible for managing all aspects of day-to-day Service Delivery Support. Work closely with all operational areas of their assigned accounts/business units, in particular with...

Roles & ResponsibilitiesResponsibilitiesLead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues escalated and prioritized Act as the point of contact for service...

Roles & ResponsibilitiesAn SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs' oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

Roles & ResponsibilitiesHandle day-to-day operation Meet account SLA deliverables Manage customer escalation Manage operation team and operation cost Manage partners Redefine current process to improve efficiency Daily/Weekly/ Monthly Reporting Escalation are managed and perform timely updates Ensure SLA and SLA reporting Track cost and drive cost...

Roles & ResponsibilitiesSkills Requirement •Bachelor's degree in Information Technology, Computer Science, Engineering or similar areas. •15+ years of experience in IT with 8+ years in Delivery Management •Prior experience in managing multi-ethnic, multi-geo teams. •Experience managing delivery in BFSI domain, Retail Banking and Payments exposure...

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesService Delivery Manager's role will be client facing and the successful candidate will be tasked with managing the customer relationship and daily operation run for our key clients.RESPONSIBILITIES1. Build relationships with customer and be the single point of contact for all service-related matters associated with the account and/or...

Roles & ResponsibilitiesKey Responsibilities:Lead, manage, and mentor a team of at least 5 members (Level 1 & Level 2). Oversee sub-contractor management. Manage and track IT assets. Develop and implement preventive maintenance programs. Coordinate and manage maintenance schedules, change requests, service requests, and repairs. Ensure compliance with...