Singapore CX Representative
5 days ago
Discover a rewarding career at TDCX, where you can unleash your full potential and achieve more
Key ResponsibilitiesAs a Digital Service Specialist, you will be responsible for:
- Providing excellent support experiences to customers via all relevant communication channels.
- Identifying customer needs and researching existing issues to provide strategic solutions.
- Ensuring first contact resolution and effective follow-up with service partners and internal departments.
- Delivering constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
TDCX provides transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities. We serve clients in fintech, gaming, technology, home sharing, and travel, digital advertising and social media, streaming, and e-commerce.
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