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Personalized Service Representative

1 week ago

Singapore M Hotel Singapore Full time

Guest Services Role:

The Guest Services Representative will be responsible for delivering exceptional service to our guests at M Hotel Singapore. This includes ensuring that all VIP guests receive personalized attention and have an exceptional stay with us.

Key Responsibilities:

  • Welcoming and bidding farewell to all VIP guests.
  • Developing and maintaining close business contacts with house guests and providing personalized service whenever possible.
  • Attending to guests' requests and thoroughly investigating guest complaints.
  • Serving as a concierge, assisting guests with ground transportation, restaurant or entertainment reservations, and providing information about the locale.

Requirements:

  • A high level of professionalism and discretion when dealing with VIP guests.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work a variable schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree preferred.