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Customer Support and Office Operations Coordinator

2 months ago

Singapore Oshkosh Full time

Estimated salary: $60,000 - $80,000 per annum.

About Oshkosh AeroTech

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment, and airport services to commercial airlines, airports, air-freight carriers, ground handling, and military customers. Our company offers innovative solutions that make a significant impact on people's lives by supporting those in our communities who do some of the toughest work.

We own many of the most trusted brands in the air transportation industry, including LEKTRO, JetAire, JetPower, AmpTekÔ, Jetway, and more.

Job Overview

We are seeking a highly organized and proactive Customer Support and Office Operations Coordinator to oversee and manage the daily administrative operations of our Singapore office. The ideal candidate will have a strong background in office management, excellent communication skills, and the ability to foster a positive and productive work environment.

This role involves supporting the sales team during the tender process, assisting with marketing activities, coordinating trade shows, and liaising with our headquarters in Orlando.

Key Responsibilities
  • Office Management:
    • Ensure the smooth and efficient operation of the office, including facilities management, procurement of supplies, and coordination with external vendors.
  • Administrative Support:
    • Provide comprehensive administrative support to the management team, including scheduling meetings, managing calendars, and handling correspondence.
  • HR Coordination:
    • Assist with HR-related tasks such as recruitment, onboarding, maintaining employee records, and coordinating training and development programs.
  • Financial Management:
    • Manage office budgets, oversee petty cash, and work with the finance team to ensure accurate expense reporting and adherence to financial policies.
  • Sales Support:
    • Assist the sales team by collecting, organizing, and managing documents required for tender processes. Ensure timely submission of all necessary paperwork and compliance with tender specifications on the online website (Ariba; GeBiz; Sesami; ScanMArket) from our customers.
  • Marketing Support:
    • Collaborate with the marketing team to assist in the promotion materials, and marketing campaigns. Coordinate marketing efforts with the HQ in Orlando to ensure consistency and alignment with company strategy.
  • Trade Show Coordination:
    • Plan and coordinate trade shows in the region, including liaising with local contractors for booth design and setup, and managing logistics such as the transport of machines and equipment.
  • Event Planning:
    • Organize and coordinate company events, meetings, and other activities, ensuring they run smoothly and within budget.
  • Communication Coordination:
    • Act as a liaison between the Singapore office and headquarters in Orlando, ensuring effective communication and information exchange.
  • Compliance:
    • Ensure compliance with local regulations and company policies, including health and safety standards.
  • Problem-Solving:
    • Address and resolve any issues related to office operations, demonstrating a proactive and solution-oriented approach.
Qualifications
  • Education:
    • Bachelor's degree in Business Administration, Management, Marketing, or a related field.
  • Experience:
    • Minimum of 5 years of experience in office management or a similar administrative role, preferably in the aerospace or technology sector.
  • Skills:
    • Strong organizational and multitasking abilities.
    • Excellent communication and interpersonal skills.
    • Proficiency in office software, including MS Office and relevant administrative tools.
    • Knowledge of HR practices and local labor laws.
    • Financial acumen with the ability to manage budgets and expenses.
    • Familiarity with tender processes and document management.
    • Experience in marketing support, including the creation of presentations materials.
    • Ability to coordinate effectively with international teams.
    • Experience in planning and coordinating trade shows, including logistics management.
  • Attributes:
    • Detail-oriented with a high level of accuracy.
    • Proactive and able to work independently.
    • Strong problem-solving skills and the ability to handle challenging situations effectively.
    • Team player with a positive attitude and the ability to foster a collaborative work environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to be part of a leading company in the aerospace industry.