Client Support Specialist

7 days ago

Singapur, Singapore ST Engineering Full time

Position: Client Support Specialist (DSC/ET/)

Job ID:
Location:

Description:

ST Engineering is a prominent global entity in technology, defense, and engineering, with a presence across Asia, Europe, the Middle East, and the U.S., catering to clients in numerous countries. The organization leverages technology and innovation to address real-world challenges and enhance lives through its extensive portfolio spanning aerospace, smart city solutions, defense, and public safety sectors.

With a legacy of over 50 years, our strategic direction is anchored by our core values – Integrity, Value Creation, Courage, Commitment, and Compassion. These five fundamental principles shape every facet of our operations and are deeply ingrained in the ST Engineering culture – from recruitment to collaboration with colleagues, partners, and clients.

About Our Division – Mission Software & Services

Our Mission Software & Services division delivers state-of-the-art mission-critical command, control, and communications (C3) systems, complemented by secure IT infrastructure and managed services. We assist our clients in their innovation journey through design thinking, analytics, and AI-driven decision support, utilizing our comprehensive suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our esteemed partners across various industries, including defense, government, and commercial sectors.

Join Us in Making a Meaningful Impact

In this role, you will serve as a vital service partner to our clients, managing general inquiries through inbound calls and emails. You will report to the Contact Centre Team Lead / Project Manager.

Contribute to Our Success

  • Address queries and requests from phone calls and emails
  • Engage with customers through these channels in a professional manner, adhering to service level agreements in a dynamic environment
  • Deliver accurate, personalized, and anticipatory service, ensuring complete resolution
  • Take necessary steps to achieve first call resolution within the designated response time
  • Ensure customer issues are resolved, following up with clients via call and email as needed
  • Document all customer interactions accurately and promptly in the system, tracking cases until closure
  • Collaborate with the team to meet contact centre service level targets
  • Perform additional administrative tasks as assigned by Team Leads / Managers
  • Participate in briefings and training sessions conducted by Team Leads / clients or Managers

Qualities We Value

  • Diploma or higher qualification
  • Previous experience in customer service is preferred
  • Singaporean candidates are encouraged to apply
  • Proficient command of English (both written and spoken)
  • Highly disciplined and detail-oriented
  • Strong analytical and problem-solving abilities
  • Organized, self-motivated, with a positive attitude and results-driven approach
  • IT literate with a solid understanding of Microsoft Office
  • Excellent phone and verbal communication skills, along with active listening capabilities
  • Empathetic and customer-focused, with a commitment to service excellence
  • Ability to multitask effectively (e.g., logging cases, consulting Knowledge Base for information while on calls)

Our Commitment to Excellence

  • An environment where you will engage with cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are appreciated, and unique contributions are celebrated.
  • Meaningful projects that positively impact people's lives.
  • A fun, passionate, and collaborative workplace.
  • Competitive compensation and comprehensive benefits.

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