Client Support Specialist

7 days ago

Singapur, Singapore ST Engineering Full time

Title: Client Support Specialist (DSC/ET/)

Job ID: Location:

Company Overview: ST Engineering is a worldwide leader in technology, defense, and engineering solutions, with a presence across Asia, Europe, the Middle East, and the U.S. Our mission is to leverage technology and innovation to address real-world challenges and enhance lives through our extensive range of services in aerospace, smart city initiatives, defense, and public safety sectors.

With over 50 years of experience, our operations are guided by our core values – Integrity, Value Creation, Courage, Commitment, and Compassion. These principles are integral to our culture at ST Engineering, influencing our hiring practices, teamwork, and customer interactions.

About Our Division – Mission Software & Services

Our Mission Software & Services division delivers state-of-the-art mission-critical command, control, and communication (C3) systems, complemented by secure IT infrastructure and managed services. We empower our clients' innovation journeys through design thinking, analytics, and AI-driven decision support, offering a comprehensive suite of cloud computing solutions. Our goal is to provide intelligent, actionable insights and sustainable solutions to our esteemed partners across various sectors, including defense, government, and commercial enterprises.

Your Role in Our Success

  • Manage inquiries and requests from phone calls and emails.
  • Engage with customers through these channels in a professional manner, adhering to established service level agreements in a dynamic environment.
  • Deliver accurate, personalized, and proactive service, ensuring complete resolution of issues.
  • Take necessary steps to achieve first-call resolution within the designated response time.
  • Ensure customer concerns are addressed, following up as needed via calls and emails.
  • Document all customer interactions meticulously and promptly in the system, tracking cases until resolution.
  • Collaborate with team members to meet contact center service level objectives.
  • Perform additional administrative tasks as assigned by Team Leads or Managers.
  • Participate in briefings and training sessions conducted by Team Leads or Managers.

Desired Qualities

  • Diploma or higher qualification.
  • Previous experience in customer service is preferred.
  • Singaporean candidates are encouraged to apply.
  • Proficient in English, both written and spoken.
  • Highly disciplined and detail-oriented.
  • Strong analytical and problem-solving abilities.
  • Organized, self-motivated, with a positive and results-driven attitude.
  • IT literate with a solid understanding of Microsoft Office applications.
  • Excellent verbal communication skills and active listening capabilities.
  • Empathetic and customer-focused, with a commitment to service excellence.
  • Ability to multitask effectively (e.g., logging cases while retrieving information during customer calls).

Our Commitment to You

  • A work environment featuring cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are appreciated, and unique contributions are celebrated.
  • Engaging projects that have a meaningful impact on people's lives.
  • A collaborative, fun, and passionate workplace culture.
  • Competitive compensation and comprehensive benefits.

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