Reinsurance Client Support Specialist

6 days ago

Singapur, Singapore SG007 Guy Carpenter and Company Private Limited Full time
Job Title: Reinsurance Client Support Specialist

At Guy Carpenter, we are seeking a highly skilled Reinsurance Client Support Specialist to join our team in Singapore. As a key member of our team, you will be responsible for providing exceptional support to our clients and reinsurers, ensuring timely and accurate processing of treaty technical accounts and claims.

Key Responsibilities:
  • Entry of contractual information into system for premium invoicing
  • Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures
  • Attend to queries from clients, reinsurers, and related parties
  • Assist in the resolution of technical accounting and claims issues
  • Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests
  • Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
  • Assess and submit client and/or reinsurer presentation materials
  • Communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances
  • Integrate Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes
  • Ensure assigned tasks are managed effectively and in a timely manner aligned to Service Level Agreements (SLAs) and provide services in an efficient, effective and regulatory compliant manner
  • Develop complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth
  • Manage settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met
  • Implement processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality
  • Collaborate with peers on challenging reinsurance developments
  • Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing, assist with trouble shooting and develop team resources
  • Establish and drive relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices
Requirements:
  • Prior experience in processing Treaty technical accounts / claims in a reinsurance broking environment
  • Prior experience in the Reinsurance industry, specific experience in Treaty Reinsurance is highly desirable
  • Excellent verbal and written communication skills
  • Good Microsoft suite skills
What We Offer:
  • Curiosity to learn
  • Possess a positive attitude
  • Adaptability to thrive in complex environments

SG007 Guy Carpenter and Company Private Limited is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. We deliver a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. We are a business of (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including, and. For more information, visit www.guycarp.com and follow Guy Carpenter on LinkedIn and.

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