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Reinsurance Claims Specialist
2 months ago
About the Role:
SG007 Guy Carpenter and Company Private Limited is seeking a highly skilled Reinsurance Claims Specialist to join our team in Singapore. As a Reinsurance Claims Specialist, you will play a critical role in managing claims for assigned geography/clients, ensuring timely and accurate processing of client claim notifications, and maintaining relationships with brokers, clients, and markets.
Key Responsibilities:
- Manage claims for assigned geography/clients, log and process client claim notifications within strict time frames, and inform the markets of those losses.
- Perform duties to support client bases, including transactional processing, follow-ups in securing reinsurance recoveries, collateral, and timely and accurate system entry of all assigned client activity.
- Ensure assigned tasks are actioned accurately and in a timely manner, adhering to Service Level Agreements (SLAs).
- Promote, build, and maintain relationships with brokers, clients, and markets.
- Utilize system tools to manage all transactions, ad-hoc reporting, payment of funds, and management and transactional processes in an efficient and compliant manner.
- Ensure thorough checking of all contract placements for the risk (co-insurers, retro covers, policy cover, T&Cs) and seeking more information from the client as necessary.
- Review and respond to queries from markets on active losses.
- Verify the cash calls against reports and supporting documents, get markets' agreement, and process on system to generate and send out invoices to markets.
- Actively follow up on payments based on monthly reports shared by finance.
- Review claims statistics during renewals and outstanding claims statistics sent by markets.
- Promote new process improvement ideas leveraging technology solutions.
Requirements:
- Prior experience working in a technical role within the reinsurance industry as a claims technician.
- Successful management of workload, with the ability to manage expectations of clients and brokers.
- Ability to engage, influence, and negotiate with clients, market contacts, and colleagues in a professional manner.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint).
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
