Relationship Management Specialist, SME Banking

5 days ago


Singapore DBS Bank Limited Full time
Job Summary

DBS Bank Limited is seeking a skilled Relationship Management Specialist, SME Banking to join our team. As a key member of our Institutional Banking Group, you will be responsible for managing end-to-end SME customer relationships across servicing and sales activities.

Key Responsibilities
  • Client Relationship management/Servicing
    • Hold end-to-end SME customer relationships across servicing and sales activities, while encouraging customers to be mobile-first and embrace DBS digital tools (E.g., IDEAL, Joybot)
    • Providing servicing support to customers:
    • Manage escalated inbound requests efficiently and in a timely manner, and ensure customers are satisfied with issue resolution
    • Understand clients' business needs to provide personalized and tailor solutions and recommendations, aided by tools available to the RM
    • Act as the key point of contact for clients to address escalated issues and servicing needs
    • Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues
    • Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications, as well as during trigger events
    • Perform credit reviews for borrowing corporate customers and also manage corporate customers' expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules
  • Sales & Business Development
    • Identifying and follow up on sales opportunities , as well as to cross-sell any relevant products to the customers
    • Drive growth and achieve revenue targets
Requirements
  • Degree / Diploma Holder, with at least 2 years of working experience
  • Good communication and customer service skill
  • Good team player
  • Ability to multi-task


DBS Bank Limited offers a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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