Director of Culinary Operations

3 weeks ago

Singapur, Singapore Accor Full time
Job Title: Director of Food

Company Overview:

Sofitel Singapore City Centre, a luxurious hotel, is part of a mixed-use development at Tanjong Pagar Centre. This iconic hotel offers chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness, and pool facilities.

Job Description:

Key Responsibilities:

  • Ensure guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
  • Develop and administer the F&B budget, action plan, and promotional activities to stimulate sales and profit while controlling operating expenses.
  • Survey, review, and analyze competition, market trends, customer needs, and comments to be proactive and adapt with business intelligence.
  • Manage the service of food and beverage within the restaurant, café, bar, and in-room dining.
  • Ensure cleaning and maintenance of outlets, work areas, tableware, utensils, and other materials and equipment used by restaurant, bar, room service, and conference areas.
  • Regular liaison with the Engineering Department to ensure that maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Coordinate between Conference and Events, Food & Beverage, and Front Office to ensure that preparations for conference events involving Front Office/Housekeeping have been made.
  • Assist in the preparation of monthly restaurant, bar, and cafe reports, commenting on key performance indicators and action taken to keep on target.
  • Management and guidance of outlet staff under control, namely Managers, Food & Beverage Supervisors/Team Leaders, and Food and Beverage Attendants.
  • Prepare weekly and monthly forecasts for restaurant, bar, room service, and cafe areas.
  • Be knowledgeable of and operate within appropriate outlets and hotel liquor licensing guidelines and House Management Policies.

Qualifications:

  • Minimum 5-8 years of experience in a similar role, preferably in a five-star luxury setting.
  • Proven experience in meeting budgeted and forecasted costs for payroll/wage costs and department costs.
  • Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching, etc.
  • Good understanding of luxury guest expectations and desire to meet these expectations.
  • Hold legislative qualifications to be eligible for the position.
  • Good understanding of Micros, Opera, and other relevant applications.
  • Project professional image at all times through personal presentation/interpersonal skills.
  • Desire and ability to mentor, train, and develop staff.
  • Awareness of industry trends in service, product, and presentation.
  • Initiates contacts and establishes rapport easily.
  • Ability to assert point of view directly yet tactfully.
  • Organize time and work efficiently.
  • Excellent numeracy, verbal, and written communication skills, English is essential.
  • Aptitude for developing promotions and marketing.
  • Willingness to work weekends and public holidays as part of the job role.
  • A passion for food, wine, and the culinary arts that is knowledgeable and effusive.
  • Aptitude and willingness to undertake further development with Sofitel.

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