Windows Desktop Support Specialist

2 weeks ago

Singapore beBeeDesktop Full time $40,000 - $60,000

Desktop Support Engineer Job Description

Job Summary

This role involves providing desktop support to customers as their first point of contact. You will be responsible for addressing a range of IT topics and issues, ensuring prompt assistance is provided.

You will also be responsible for ensuring software, licenses, and operations comply with standards.

  • Perform desktop support services to users
  • Receive, prioritize, document, and resolve end-user help requests and escalate incidents when necessary
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendors or resolver groups (where appropriate)
  • Create and update work instructions (where necessary)
  • Document standards and procedures (where necessary)
Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles
  • Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Basics skills in understanding active directory, one drive, servers, networking, storage, and cloud technologies
  • Possess at least one (1) of the following certifications or their equivalent: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, and Microsoft Certified: Managing Modern Desktops
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools
  • Demonstrate knowledge in the support of workstations and related components
  • Good verbal and written communication skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicate with teammates and managers
  • Ability to mentor and train junior engineers
  • Able to manage small projects i.e. OS upgrades, software implementation
Benefits

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

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