Senior Business Unit Lead

1 day ago


Singapur, Singapore United Overseas Bank Full time
About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.

Job Summary

We are seeking a Senior Business Unit Lead to join our Retail function, providing customers with financial solutions tailored to their personal needs. The successful candidate will create end-to-end user journeys, business processes, and business requirements for our Single Customer View and Leads Management tool.

Key Responsibilities
  1. Create end-to-end C360 Workflows for Single Customer View and Leads Management tool in line with business strategy.
  2. Represent the business interests and needs in terms of C360 build from SCV and Lead Management perspective.
  3. Create granular journeys for the end users for all the relevant business processes for SCV and Lead Management tool in C360 program.
  4. Create Business Requirements Document (BRD) and work with Tech and Operations Program Manager and functional Business analysts on how to structure and sequence the different builds for SCV and Leads.
  5. Update the business case in line with dynamic requirements and user feedback.
  6. Manage 1-2 Business Specialists on SCV and Leads Management module and report to Business PM Program Manager.
Requirements
  • Bachelor's Degree, preferably in business or marketing.
  • At least 10 years of retail/consumer banking experience.
  • Experience in user journey experience, end-to-end sales process, and/or leads management process will be advantageous.
  • Good knowledge of local financial advisory ecosystem landscape.
  • Strong stakeholder management ability.
  • Excellent communication and interpersonal skills.
  • Experience in project management, technology, and agile approach would be preferred.


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