Business Unit Specialist
1 month ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.
About the DepartmentThe Retail function provides customers with financial solutions tailored to their personal needs. We help them manage their money wisely and meet their financial goals through a range of products and services.
Job Responsibilities1. Create End-to-End User Journeys
- Create end-to-end Single Customer View and Leads management Workflows in line with business strategy.
- Represent the business interests and needs in terms of C360 SCV and Leads build.
2. Create Business Processes
- Create granular journeys for the end users for all the relevant business processes related to SCV and Leads within the C360 program.
3. Create Business Requirements
- Create Business Requirements Document (BRD).
- Work with the Tech and Operations Program Manager and the functional Business analysts on how to structure and sequence the different builds.
- Prepare business requirements document, business case, and support the Tech & Operations Project Manager to suggest revised requirements if the solution is technically complex, time sensitive, or costly.
4. Update the Business Case
- Update the business case in line with dynamic requirements and user feedback.
- Update the key deliverables (e.g., Investment Proposal, BRD, Business case, User adoption plan,...).
- Status updates at Weekly PSCs outlining support required and escalations.
- Bachelor's Degree, preferably in business or marketing.
- Actively driving test and learn with data-driven insights applied to sales and advisory journey.
- Good knowledge of local financial advisory ecosystem landscape.
- Strong stakeholder management ability.
- Excellent communication and interpersonal skills.
- Confident and professional.
- Experience in project management, technology, Agile approach would be preferred.
- Experience in agile approach, actively driving test and learn with data-driven insights.
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