Customer Service Team Lead and Order Management Specialist
5 days ago
Role Overview
We are seeking a highly skilled Customer Service Team Lead to oversee the order management process, ensuring excellent customer service delivery. This role will manage a team, coordinate with various departments, and enhance customer satisfaction.
Key Responsibilities- Provide hands-on support for the full order-to-cash function across multiple countries.
- Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
- Develop and implement order management policies to improve efficiency and accuracy.
- Collaborate with various teams to ensure timely fulfillment of customer orders.
- Review key performance indicators (KPIs) and recommend changes for continuous improvement.
- Ensure adherence to compliance and regulatory requirements.
Requirements
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
Working Conditions
The successful candidate will work on a 5-day week (Monday to Friday), from 8:30am to 5:30pm at our Harbourfront location. The starting salary for this position is approximately SGD $4,000 - $6,000 per month, depending on qualifications and experience.
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