Customer Service Team Lead and Order Management Specialist

5 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Role Overview

We are seeking a highly skilled Customer Service Team Lead to oversee the order management process, ensuring excellent customer service delivery. This role will manage a team, coordinate with various departments, and enhance customer satisfaction.

Key Responsibilities
  • Provide hands-on support for the full order-to-cash function across multiple countries.
  • Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
  • Develop and implement order management policies to improve efficiency and accuracy.
  • Collaborate with various teams to ensure timely fulfillment of customer orders.
  • Review key performance indicators (KPIs) and recommend changes for continuous improvement.
  • Ensure adherence to compliance and regulatory requirements.

Requirements

  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
  • Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Working Conditions

The successful candidate will work on a 5-day week (Monday to Friday), from 8:30am to 5:30pm at our Harbourfront location. The starting salary for this position is approximately SGD $4,000 - $6,000 per month, depending on qualifications and experience.



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