Order Management Team Lead
5 days ago
The Supreme Hr Advisory Pte Ltd is seeking a skilled Order Management Team Lead to oversee the order management process and ensure exemplary customer service delivery.
About This RoleAs an Order Management Team Lead, you will be responsible for managing a team of order management representatives, coordinating with various departments to streamline order processing, and enhancing customer satisfaction.
This role entails hands-on support and ownership of full order-to-cash functions for customers across multiple regions. You will lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service.
Responsibilities- Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
- Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- Collaborate with sales people, inventory team, production plants, external logistics partners, and system support to ensure timely fulfilment of customer orders.
- Review and refresh key performance indicators (KPIs) on internal team and external partners.
- Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
- Degree/Professional certificate in a related field preferred.
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes.
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
$5400 per month, based on market rates and location.
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