Order Management and Logistics Team Lead
7 days ago
The Supreme HR Advisory Pte. Ltd. is seeking a skilled Customer Service Team Lead to oversee the order management process and ensure exceptional customer service delivery.
This role involves managing a team of order management representatives, coordinating with various departments to streamline order processing, managing periodic reporting requirements, and enhancing customer satisfaction.
Main Responsibilities:
1. Provide hands-on support and ownership of the full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, and Pakistan.
2. Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service.
3. Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
4. Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfillment.
5. Collaborate with sales teams, inventory teams, production plants, external logistics partners, and system support to ensure timely fulfillment of customer orders.
6. Review and refresh key performance indicators (KPIs) on internal team and external partners.
Requirements:
1. Degree or professional certificate in a related field preferred.
2. 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
3. Strong understanding of order management systems (SAP R3 ECC or S4 Hana).
4. Good working knowledge of negotiation of Letters of Credit for countries and other payment terms.
Salary Estimate:
$4500 - $6500 per month.
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