Customer Service Team Lead
3 days ago
We are seeking a highly skilled Customer Service Team Lead to join our team at The Supreme HR Advisory Pte. Ltd. in Singapore.
About the RoleThe successful candidate will be responsible for leading and managing the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. This includes hands-on support and ownership of full order-to-cash function for customers across various regions, including Bangladesh, Thailand, Vietnam, Taiwan, China, and Pakistan.
Key Responsibilities- Lead and manage the order management team to ensure timely fulfilment of customer orders.
- Develop and implement order management policies and procedures to improve efficiency and accuracy.
- Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- Collaborate with sales people, inventory team, production plants, external logistics partners, and system support to ensure seamless order processing.
- Review and refresh key performance indicators (KPIs) on internal team and external partners.
- Degree or professional certificate in a related field is preferred.
- At least 5 years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 ECC or S4 Hana) and processes.
- Good working knowledge in the negotiation of Letters of Credit for countries and other payment terms.
The ideal candidate should have strong leadership skills, excellent communication skills, and the ability to work effectively in a team environment. We offer a competitive salary range of $6,000 - $8,000 per month, depending on experience.
This is a great opportunity for someone who wants to take their career to the next level in a dynamic and growing company like The Supreme HR Advisory Pte. Ltd.
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