Order Management Team Lead

24 hours ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Overview

The Supreme HR Advisory Pte Ltd is seeking an experienced Order Management Team Lead to oversee the order management process, ensuring exceptional customer service delivery.

About the Role

This key position manages a team, coordinates with various departments, and enhances customer satisfaction through efficient workflow and high-quality service.

Key Responsibilities

  • Provide hands-on support for the full order-to-cash function across multiple countries, ensuring timely fulfillment of customer orders.
  • Lead and manage the order management team, developing and implementing policies to improve efficiency and accuracy.
  • Collaborate with teams to ensure compliance with regulatory requirements and excellent customer experience.
  • Review key performance indicators (KPIs) and recommend changes for continuous improvement.

Requirements

  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes.
  • Good working knowledge in negotiation of Letters of Credit for countries, as well as other payment terms.

Salary and Benefits

The estimated salary for this role is between SGD 4,000 - 6,000 per month. The company offers competitive benefits and opportunities for career growth.



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