Order Management Specialist for ASPAC Customers

6 days ago


Singapore SATAIR PTE. LTD. Full time
Job Description

About SATAIR PTE. LTD.

We are a leading provider of aerospace solutions, and we're seeking an experienced Order Management Specialist to join our team in Singapore. As an integral part of our Customer Order Desk, you will be responsible for managing customer orders, ensuring timely delivery, and maintaining excellent customer satisfaction levels.

About the Role

  • Salary: $60,000 - $80,000 per annum, depending on experience
  • Key Responsibilities:

Primary Responsibilities

  1. Manage and process customer orders, including quotation, order confirmation, and delivery coordination
  2. Build strong relationships with customers to understand their needs and expectations
  3. Collaborate with internal teams, such as Sales, Logistics, and Suppliers, to ensure seamless order execution
  4. Resolve any order-related issues or disputes promptly and efficiently

Secondary Responsibilities

  1. Monitor and track order progress, identifying potential delays or issues early on
  2. Prepare and send regular updates to customers on order status and delivery schedules
  3. Analyze sales data and KPIs to optimize order management processes and improve customer satisfaction
  4. Contribute to the development of new business opportunities and growth strategies

Requirements

  • Bachelor's degree in Business Administration, Logistics, or related field
  • At least 2 years of experience in customer service, order management, or sales support
  • Excellent communication, organizational, and problem-solving skills
  • Familiarity with MS Office applications, especially Excel and PowerPoint
  • Knowledge of SAP and Lotus Notes tools is advantageous

Benefits

  • A competitive salary package
  • A comprehensive benefits program, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply



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