EWP L2 Client Support Specialist
1 month ago
At SG10 - BJB Bank Julius Baer & Co. Ltd., Singapore Branch, we value the unique qualities you bring, empowering you to be impactful, entrepreneurial, and empowered. Let's shape the future of wealth management together.
The EWP L2 Client Support Engineer will be a key member of the IT Service Management team. This role provides deeper technical support to clients across the bank and their applications running on workstations. The engineer will also act as the second line of defense for Service Desk support, analyzing and troubleshooting unknown issues.
Key Responsibilities
- Provide high-quality technical support to clients, ensuring timely resolution of issues.
- Prioritize and escalate issues according to impact and urgency, collaborating with the L3 team as needed.
- Investigate unknown issues, developing documented solutions to improve client experience.
- Act as an interface between L1 and L3 support teams, fostering effective communication and collaboration.
- Support the team leader in administrative and cross-topic matters, ensuring seamless team operations.
Requirements
- At least 3 years of technical customer-focused experience, with a strong track record of delivering high-quality support.
- Excellent analytical thinking and solution-oriented approach, with the ability to analyze and solve tasks independently.
- Ability to interact and coordinate with business users within a financial institution, ensuring effective communication and collaboration.
- Good communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders.
We are excited to receive your full job application through our online application tool.
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