Murex Support Specialist
1 month ago
Murex Support Role
Encora is seeking a skilled Murex Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and efficient support to our users.
Responsibilities
• Manage the day-to-day operational and L2 production support tasks for GM & Risk System
• Resolve incidents reported within the agreed SLA and update progress and on issue resolution
• Work with other support teams to ensure timely and efficient support to users
• Participate in support activities and own all such issues and incidents
• Ensure the team adopts operational workflow and processes, including timely ticket, defect, and incident loggings, proper change management process, and quality issue/impact emails
• Ensure control disciplines are followed within the team, including change standards and release processes
• Analyze, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure
• Create and provide Murex environment wherever necessary with Environment Team
• Participate in Roll Swap activities or infrastructure-related upgrades
Requirements
• Degree in computer science/engineering or related disciplines
• 3-6 years of hands-on application support experience in the banking industry
• Independent, proactive, and self-starter with excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced and team-oriented environment
• Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder, and EOD reporting
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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