IT Support Specialist
1 month ago
Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets.
As a key member of our service desk team, you will be responsible for providing top-notch support to Murex employees based in our local office or remotely.
This involves responding to inquiries via our ticketing system, phone, or chat, diagnosing and analyzing problems, and providing effective workarounds.
Our environment includes a range of technologies, including Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, and more.
Key Responsibilities- Install, configure, and upgrade Windows operating systems and software on end-users' workstations.
- Install and replace hardware, including workstations, laptops, screens, and network cables.
- Troubleshoot incidents and problems related to emails, network, and end-users' peripherals, printing, meeting rooms, access control, and CCTV.
- Follow cases with support vendors.
- Support Teams telephony, mobile devices, and smartphones for end-users.
- Maintain user accounts in Active Directory, disk encryption, and antivirus.
- Assist users with Citrix and VPN connectivity.
- Participate in creating documentation to ease the work for the operation team.
- Follow procedures and guidelines defined for the team.
- Collaborate with other IT teams to resolve incidents when needed.
- Flexibility in covering support shifts.
- Participate in discussions and presentations to evolve the infrastructure.
- 2-5 years of experience in service desk support for Windows ecosystem, software, and hardware troubleshooting for end-users.
- Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams...).
- Experience in the usage of service desk ticketing system to handle incidents and requests.
- Strong analytical skills and efficient problem-solving.
- Willingness to learn continuously.
- Good communication skills (internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support).
- Experience in working globally with multiple teams.
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