L2 Application Support Specialist
1 month ago
The Opportunity
Snaphunt is seeking a skilled L2 Application Support Engineer to join its team. This role is ideal for someone with experience in application support and strong technical skills.
Key Responsibilities
- Resolve application issues within agreed SLAs, troubleshoot user-reported problems, and prevent recurrences through root cause analysis.
- Collaborate with cross-functional teams to solve complex issues and provide long-term solutions.
- Document solutions for future reference, support go-live implementations, and assist with testing in pre-production and production environments.
- Ensure technical support meets 24x7 SLA requirements and perform rotational on-call duties.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- 5+ years of experience with Java, J2EE, Oracle, SQL/PLSQL, APIs, XML, and basic OS knowledge (Linux, Windows, Solaris).
- Familiarity with SpringBoot, AWS services, and financial systems (payments) is a plus.
- Strong problem-solving, communication, and teamwork skills, with the ability to meet tight deadlines.
About Snaphunt
Snaphunt has a strong track record of success and offers excellent career development opportunities. The company has a niche in interconnecting applications from mobile and web frontends to traditional ERP systems through middleware.
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