Client Enablement Support Specialist
1 month ago
Job Summary
TEKsystems is seeking a Technical Onboarding Specialist to support the client onboarding process.
Key Responsibilities:
- Review onboarding requirements and advise on the best options for client onboarding.
- Communicate with business, sales, traders, and vendors for client onboarding asks, follow-up, and status updates.
- Liaise with various parties for coordinating system setup and overseeing the onboarding process.
- Run client testing internally and externally before promoting system/client changes to production.
- Review priorities and MAPS CE capacity on a regular basis to partner with business for client onboarding asks/tweaks/projects.
- Contribute to operational excellence by coming up with better solutions for daily operations, client onboarding workflow, and improving our day-to-day lives.
Requirements:
- Provable track-record in client onboarding.
- A sound understanding of the FIX protocol.
- A solid background in UNIX and LINUX; experience with scripting languages (Bash, Perl, Python) preferred.
- Good knowledge of, and experience with, change management processes and following Agile practices.
- Good communication skills with a client-driven mindset, good coordination skills, and a willingness to work with various people internally and externally for onboarding clients, resolving their needs, and delivering results for business growth.
- Ideal candidate should hold a Technology-related University degree with similar experience in support high-pressure/high-demand and multi-tasking working environments.
- Good command of spoken and written English as the day-to-day communication media is in English with most internal business users, Tech partners, Operations partners, external clients (Tech space), and various external vendors to get things done.
- The successful candidate should be able to coordinate work in addition to client onboarding-related planning, well-organized, communicating with various teams/stakeholders, and be adaptive and flexible in coming up with solutions with a good mindset of risk management and being a result-oriented partner.
We regret to inform that only shortlisted candidates will be notified/contacted.
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