Client Enablement Support Specialist

1 month ago


Singapur, Singapore TEKsystems Full time

Job Summary

TEKsystems is seeking a Technical Onboarding Specialist to support the client onboarding process.

Key Responsibilities:

  • Review onboarding requirements and advise on the best options for client onboarding.
  • Communicate with business, sales, traders, and vendors for client onboarding asks, follow-up, and status updates.
  • Liaise with various parties for coordinating system setup and overseeing the onboarding process.
  • Run client testing internally and externally before promoting system/client changes to production.
  • Review priorities and MAPS CE capacity on a regular basis to partner with business for client onboarding asks/tweaks/projects.
  • Contribute to operational excellence by coming up with better solutions for daily operations, client onboarding workflow, and improving our day-to-day lives.

Requirements:

  • Provable track-record in client onboarding.
  • A sound understanding of the FIX protocol.
  • A solid background in UNIX and LINUX; experience with scripting languages (Bash, Perl, Python) preferred.
  • Good knowledge of, and experience with, change management processes and following Agile practices.
  • Good communication skills with a client-driven mindset, good coordination skills, and a willingness to work with various people internally and externally for onboarding clients, resolving their needs, and delivering results for business growth.
  • Ideal candidate should hold a Technology-related University degree with similar experience in support high-pressure/high-demand and multi-tasking working environments.
  • Good command of spoken and written English as the day-to-day communication media is in English with most internal business users, Tech partners, Operations partners, external clients (Tech space), and various external vendors to get things done.
  • The successful candidate should be able to coordinate work in addition to client onboarding-related planning, well-organized, communicating with various teams/stakeholders, and be adaptive and flexible in coming up with solutions with a good mindset of risk management and being a result-oriented partner.

We regret to inform that only shortlisted candidates will be notified/contacted.



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