Enterprise ServiceNow ITSM Implementation Specialist
6 days ago
We are seeking an experienced Enterprise ServiceNow ITSM Implementation Specialist to join our team at SYNAPXE PTE. LTD.
About the RoleThis is a key position responsible for implementing and managing ServiceNow ITSM features and modules across various departments and clusters. As a specialist, you will work closely with stakeholders to collect requirements, provide out-of-the-box demonstrations, support user acceptance testing, and deliver user training.
You will also be responsible for ensuring timely resolution of incidents and requests within agreed service level agreements (SLAs), supporting patching and upgrade requirements, and building enhanced user experience features such as portals and mobility solutions.
In addition, you will engage with cross-functional teams to identify and propose additional modules or features required to meet business needs. Your technical expertise will be utilized to review and improve the configuration and customizations of the platform.
About YouTo succeed in this role, you should have a bachelor's degree in a relevant field or equivalent experience. A minimum of 7 years of experience in facilitating, leading, or supporting ITSM and/or ITIL v3 process frameworks is essential. You must be able to determine and develop approaches to solutions, frequently interact with internal and external stakeholders, and possess familiarity with program and project management methodologies.
Familiarity with infrastructure technology environments is highly desirable. You must also be willing to consent to and clear all required pre-employment screenings.
Required Skills and Qualifications- Bachelor's degree in Business, Computer Science, or related field or equivalent experience
- Min 7 years experience facilitating, leading or supporting implementation of ITSM and/or ITIL v3 (2011) process frameworksDetermines and develops approach to solutions
- Frequently interacts inter-organizationally and with outside customer or vendor contacts
- Familiarity with program and project management and information technology services delivery methodologies
- Experience working in an infrastructure technology environment highly desirable
- Must consent to and successfully clear all required pre-employment screenings
At SYNAPXE PTE. LTD., we offer competitive salaries, comprehensive benefits packages, and opportunities for career growth and development.
The estimated salary range for this position is $80,000 - $120,000 per annum, depending on location and experience.
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