ServiceNow Software Developer
3 months ago
Responsibilities
- Implement ServiceNow ITSM features and modules as per requirements from Synapxe departments and clusters
- Propose additional modules/features that will be required to meet requirements from ServiceNow users/departments
- Ensure the incidents and requests is answered/resolved within required SLA
- Support patching/upgrade requirements of the ServiceNow Platform
- Build enhanced User experience features such as Service portal, Mobility etc
- Support operational requirements such as User access management, PAM, license management etc
- Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training
- Support production rollout and release process
- Ensure all ServiceNow instances is in good health status
- Support other team members on technical aspects of the product
- Code review and propose improvements in the configuration/customizations of the platform
Requirements / Qualifications
- Bachelor's degree in Business, Computer Science, or related field or equivalent experience
- Min 7 years experience facilitating, leading or supporting implementation of ITSM and/or ITIL® v3 (2011) process frameworksDetermines and develops approach to solutions
- Frequently interacts inter-organizationally and with outside customer or vendor contacts
- Familiarity with program and project management and information technology services delivery methodologies
- Experience working in an infrastructure technology environment highly desirable
- Must consent to and successfully clear all required pre-employment screenings
Tell employers what skills you have
Rollout
User Experience
JavaScript
Information Technology
Mobility
Project Management
Python
User Acceptance Testing
ServiceNow
Software Development
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