ITSM Implementation Expert

4 days ago


Singapore SYNAPXE PTE. LTD. Full time

We are seeking a highly skilled ITSM Implementation Expert to join our team at SYNAPXE PTE. LTD.

About the Role

This is a full-time position that offers a competitive salary of SGD $120,000 - SGD $180,000 per annum, depending on experience.

As an ITSM Implementation Expert, you will be responsible for implementing ServiceNow ITSM features and modules as per requirements from Synapxe departments and clusters.

You will also propose additional modules/features that will be required to meet requirements from ServiceNow users/departments, ensure incidents and requests are answered/resolved within required SLA, support patching/upgrade requirements of the ServiceNow Platform, and build enhanced User experience features such as Service portal, Mobility etc.

In addition, you will engage with stakeholders in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training, support production rollout and release process, and ensure all ServiceNow instances are in good health status.

You will also support other team members on technical aspects of the product and code review and propose improvements in the configuration/customizations of the platform.

Requirements / Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Computer Science, or related field or equivalent experience;
  • Min 7 years experience facilitating, leading or supporting implementation of ITSM and/or ITIL v3 (2011) process frameworksDetermines and develops approach to solutions;
  • Frequently interacts inter-organizationally and with outside customer or vendor contacts;
  • Familiarity with program and project management and information technology services delivery methodologies;
  • Experience working in an infrastructure technology environment highly desirable;
  • Must consent to and successfully clear all required pre-employment screenings.

We encourage applicants with skills in Rollout, User Experience, JavaScript, Information Technology, Mobility, Project Management, Python, User Acceptance Testing, ServiceNow, Software Development to apply.



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