IT Service Management
1 week ago
Responsibilities
- Support IT Service Management operations, project and enhancement initiatives
- Develop service requests in ITSM platform.
- Perform ITSM platform operational maintenance and enhancement.
- Provide support in implementation of IT service management activities which includes the following areas:
- Analysis of service requests and enhancement the catalogue items, Service Request Implementation.
- User requirement gathering and solution design.
- Build or enhance service requests in ITSM platform.
- Create reports for ITSM service requests.
- System documentation, user guide and training.
- ITSM setup and configuration that adhere to the current ITSM process.
- ITSM platform patching, upgrade, and maintenance works.
- Work with Automation team to integrate with catalogs, approvals, and workflows.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies and procedures.
- Work closely with various IT Infrastructure and Operations teams to support and troubleshoot problems
and issues
Skills Required
- Must possess experience in BMC Helix
- Good to have knowledge about Service Now, Atlassian JIRA Service Management, Freshworks
Tell employers what skills you have
Coaching
Excellent Communication Skills
Mentoring
Technical Documentation
IT Service Management
Microsoft Excel
Service Management
Catalogs
Compliance
Customer Satisfaction
ITIL
Customer Service
Atlassian JIRA
Service Delivery
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