IT Support Specialist: Delivering Excellent Service
2 days ago
At EOS IT Management Solutions (SG) Pte. Ltd., we are seeking a highly skilled IT Support Specialist to join our team.
We are a global technology and logistics company, providing collaboration and business IT support services to leading industry players. Our commitment to customer satisfaction and superior quality of service drives our success, and we invest in our partners and employees to achieve excellence.
Job Summary:This role is responsible for ensuring the smooth operation of our organization's information technology infrastructure by providing technical support to internal and external stakeholders. You will be the first point of contact within our Global Service Desk support channels, responding to common technical difficulties, and monitoring ITHELP Jira queues as directed by GSD.
Key Responsibilities:- Process laptop replacement queue efficiently
- Provide exceptional technical assistance to internal and external stakeholders via various support channels
- Respond to common technical issues, including desktop/laptop hardware and software/applications
- Monitor and action ITHELP Jira queues as directed by GSD
- Manage software provisioning/deprovisioning within scope/access constraints
- Adhere to standard escalation processes for IT tickets
- Administer Slack and Google Workspace within role access constraints
- Laptop imaging and setup for new and existing employees
- Maintain adherence to Standard Operation Principles (SOPs) and EOS company policy/standards
To succeed in this role, you will need:
- Technical certification or a bachelor's degree in an IT-related field (preferable)
- Excellent communication and writing skills in a corporate environment
- 3-6+ years of experience in a helpdesk or technical support role at an enterprise level
- Strong understanding of Apple operating systems, software applications, and network systems
- Excellent problem-solving and communication skills
- A commitment to delivering exceptional customer service
- Ability to work independently and collaboratively in a team-oriented environment
We offer a competitive salary, benefits package, and opportunities for professional growth and development. The estimated salary for this role is SGD 60,000 - SGD 80,000 per annum, depending on experience and qualifications.
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