IT Support Specialist

3 days ago


Singapore OPUS IT Services Pte Ltd Full time

Company Overview:

OPUS IT Services Pte Ltd is a leading provider of innovative IT solutions, committed to delivering exceptional service and support to our clients.

About the Role:

We are seeking an experienced IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our customers, ensuring their IT needs are met efficiently and effectively.

Key Responsibilities:

  • Handle and manage all calls escalated by the helpdesk team
  • Provide expert technical support to end-users on their daily IT usage problems
  • Ensure timely resolution of customer issues and adhere to our Service Level Agreements (SLAs)
  • Escalate complex or high-priority issues to the Lead for prompt attention and resolution

Requirements:

To succeed in this role, you will need to possess the following skills and qualifications:

  • Nitec/Diploma in Information Technology or Computer Studies, or equivalent
  • At least 1 year of relevant experience in a related field
  • Excellent interpersonal and customer service skills
  • Strong understanding of PC hardware configuration and installation of Microsoft Windows operating systems
  • Ability to handle basic network problem determination and troubleshooting
  • Excellent communication and teamwork skills, with the ability to coordinate activities with internal teams and external vendors
  • Willingness to learn and adapt to new technologies and processes
  • Ability to prioritize workload and schedule appointments with customers
  • Team player with a positive attitude and strong work ethic

Salary:

$40,000 - $60,000 per annum, depending on experience

Benefits:

We offer a competitive salary package, including annual leave, medical benefits, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and results-driven IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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