ITSM Principal Engineer
1 week ago
We are looking for a dedicated ITSM Principal Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with cross-functional teams to ensure best practices are followed and that our IT services align with business objectives.
Key Responsibilities:
- Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
- Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
- Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
- Analyse service performance metrics and trends to identify areas for improvement and implement solutions.
- Collaborate with the sales team to understand client requirements and demonstrate how our ITSM solutions can address their specific needs.
- Prepare and deliver presentations, demos, and workshops to potential clients showcasing the capabilities and benefits of our ITSM tools.
- Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
- Assist in the development and maintenance of ITSM documentation, including process flows, user guides, and knowledge articles.
- Participate in continuous improvement initiatives to enhance IT service quality and efficiency.
Job Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-3 years of experience in Design, Implement or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
- Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
- Understanding of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
- Experience with incident, change, and problem management processes.
Tell employers what skills you have
IT Service Management
Change Management
Service Management
Electrical
Information Technology
Service Level
Structural Engineering
JIRA
Problem Management
ITIL
ServiceNow
CAD
Electronics
Incident Management
Service Delivery
Catalogues
-
ITSM Solutions Architect
2 days ago
Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full timeAbout the RoleInnovatique Technologies PTE. LTD. is seeking an experienced ITSM Principal Engineer to lead the implementation and management of our IT Service Management processes and tools. This role requires a strong background in ITSM, with at least 2-3 years of experience in designing, implementing, and optimizing ITSM processes and tools.Key...
-
ITSM Platform Engineer
4 days ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeAbout the RoleWe are seeking an experienced ITSM Platform Engineer to support and enhance our IT Service Management (ITSM) platform. This role involves close collaboration with IT Infrastructure and Operations teams to manage service requests, perform platform maintenance, and implement ITSM processes aimed at improving efficiency and ensuring alignment with...
-
ITSM Solutions Engineer
1 day ago
Singapore ST ENGINEERING INFO-SECURITY PTE. LTD. Full timeOverviewWe are seeking a highly skilled ITSM Solutions Engineer to join our team at ST Engineering Info-Security PTE. LTD. in Jurong East. This role will involve designing and implementing IT Service Management (ITSM) processes and tools to enhance service delivery and support for our external clients.
-
ITSM Engineer
1 month ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Jurong EastResponsibilities: Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management. Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting. Work with IT and business...
-
ITSM Platform Engineer
4 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeJob OverviewWe are seeking an experienced ITSM Platform Engineer to join our team at U3 INFOTECH PTE. LTD.Salary and BenefitsCompetitive salary: SGD 80,000 - SGD 110,000 per annumThe company also offers a comprehensive benefits package including medical, dental, and vision insurance, as well as retirement savings plan, paid time off, and more.About the...
-
ITSM Engineer
1 day ago
Singapore ST ENGINEERING INFO-SECURITY PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a dedicated ITSM Engineer with at least 2-3 years of experience in ITSM to join our growing team. In this role, you will be responsible for implementing and managing IT Service Management (ITSM) processes and tools to improve service delivery and support for our external clients. You will work closely with...
-
ServiceNow ITSM Solution Architect
3 weeks ago
Singapore ITCAN Full timeITCAN Job OpportunityWe are seeking a highly skilled Middleware Engineer to join our team at ITCAN. As a Middleware Engineer, you will play a crucial role in deploying and configuring our ITSM enterprise solutions using ServiceNow.About the RoleThis position requires a minimum of three years of experience with ITSM enterprise solutions and ServiceNow ITSM...
-
Service delivery Manager
4 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesExperience: Minimum 5 years of working experience in IT Operations 3-5 years of experience managing IT Operations Familiarity with general IT Infrastructure management Understanding of IT Service Management (ITSM) processesQualifications: Minimum Diploma in IT-related field ITIL Foundation ...
-
ITSM ServiceNow Developer
4 weeks ago
Singapore Singtel Full timeAt Singtel, we are dedicated to fostering an equitable and forward-thinking work environment where our employees can grow both personally and professionally. Our mission is to empower every generation by creating great technology that can change the future.We are looking for a talented ITSM ServiceNow Engineer to join our digital and 5G journey. As a key...
-
ServiceNow ITSM Technical Specialist
3 weeks ago
Singapore Singtel Full timeAbout the RoleWe are seeking a highly skilled ServiceNow ITSM Technical Specialist to join our team at Singtel. As a key member of our digital and 5G journey, you will be responsible for designing and implementing robust IT service management systems using the ServiceNow platform.ResponsibilitiesDesign and develop System and Service Automation solutions,...
-
Principal HVAC Engineer
6 days ago
Singapore LSL ENGINEERING PTE LTD Full timeAbout LSL Engineering PTE LTDLSL Engineering PTE LTD is a reputable organization seeking an experienced Principal HVAC Engineer to join our team.
-
IT Service Management Specialist
6 days ago
Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full timeOverviewInnovatiq Technologies Pte. Ltd. is a dynamic and innovative organization seeking an experienced ITSM Principal Engineer to join our team.Job DescriptionWe are looking for a dedicated professional with at least 2-3 years of experience in IT Service Management to implement and manage IT Service Management (ITSM) processes and tools, enhancing service...
-
Principal Java Software Engineer
6 days ago
Singapore CREATION CONSULTING HR PTE. LTD. Full timeWe are seeking a highly skilled Principal Java Software Engineer to join our team at Creation Consulting HR Pte. Ltd.About the RoleThis is a challenging and rewarding opportunity for a seasoned Java professional to lead the development of cutting-edge applications and services.As a Principal Java Software Engineer, you will be responsible for designing,...
-
Principal Firmware Engineer
4 days ago
Singapore STARFIVE INTERNATIONAL PTE. LTD. Full timeWe are seeking a highly skilled Principal Firmware Engineer to join our team at STARFIVE INTERNATIONAL PTE. LTD.The estimated salary for this role is SGD 120,000 - SGD 180,000 per annum.Job Description:About the Role:As a Principal Firmware Engineer, you will be responsible for designing, developing, coding, and documenting larger modules as part of firmware...
-
Principal Software Engineer
1 week ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeJob Title: Principal Software EngineerWe are seeking a skilled and experienced Principal Software Engineer to join our team in Singapore.About the Role:This is a key position that requires strong technical expertise and leadership skills to lead software development projects from conception to delivery.The ideal candidate will have extensive experience in...
-
Principal Observability Engineer
4 days ago
Singapore DBS BANK LTD. Full time**Job Title:** Principal Observability Engineer**Location:** SingaporeDBS Bank Ltd. is seeking a highly skilled and experienced Principal Observability Engineer to join our team. As a key member of our engineering organization, you will be responsible for designing, implementing, and managing observability platforms that provide real-time insights into our...
-
Principal process engineer
3 weeks ago
Singapore This Is An IT Support Group Full timePrincipal Process EngineerAs a Principal Process Engineer at INCITIAS, you will have the opportunity to work in a highly experienced multidisciplinary team with a focus on creating innovative solutions for our energy transition projects in the field of LNG and alternative fuel import and export terminal solutions.INCITIAS is known as an innovator in the...
-
Principal Bioprocess Engineer
1 day ago
Singapore NO DEVIATION PTE. LTD. Full timeAbout No DeviationNo Deviation is a provider of patient-centric solutions for the pharmaceutical industry, focusing on innovative engineering consultancy and quality-driven services.Estimated Salary Range: $120,000 - $180,000 per annumJob Description:We are seeking an experienced Principal Bioprocess Engineer to join our team, utilizing your expertise in...
-
Principal process engineer
4 weeks ago
Singapore This Is An IT Support Group Full timePrincipal Process Engineer As a Principal Process Engineer at INCITIAS, you will have the opportunity to work in a highly experienced multidisciplinary team with a focus on creating innovative solutions for our energy transition projects in the field of LNG and alternative fuel import and export terminal solutions. INCITIAS is known as an innovator in the...
-
Principal Mechanical Engineering Specialist
2 days ago
Singapore EOS DEFENCE SYSTEMS PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Principal Mechanical Engineering Specialist to join our team at EOS Defence Systems PTE. LTD. This is an exciting opportunity for a seasoned engineer to lead and deliver complex mechanical design projects from concept to production.