ITSM Solutions Architect

2 days ago


Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time
About the Role
Innovatique Technologies PTE. LTD. is seeking an experienced ITSM Principal Engineer to lead the implementation and management of our IT Service Management processes and tools. This role requires a strong background in ITSM, with at least 2-3 years of experience in designing, implementing, and optimizing ITSM processes and tools.

Key Responsibilities
- Design, implement, and optimize ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
- Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting capabilities.
- Collaborate with IT and business teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
- Analyze service performance metrics and trends to identify areas for improvement and implement solutions.

Requirements
- Bachelor's degree in computer science, Information Technology, or a related field.
- 2-3 years of experience in design, implement, or operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
- Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
- Understanding of ITIL frameworks and best practices.
- Experience with incident, change, and problem management processes.

The salary range for this position is estimated to be between $120,000 - $180,000 per annum, based on industry standards and location.

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