IT Service Management Solutions Architect

4 days ago


Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time
About Us

Innovatiq Technologies Pte. Ltd. is a leading provider of innovative IT solutions, dedicated to helping businesses streamline their operations and improve service delivery.

Job Title: IT Service Management Solutions Architect

We are seeking an experienced IT Service Management Solutions Architect to join our team, responsible for designing and implementing ITSM processes and tools to enhance service delivery and support for our clients.

Job Description:
  • Company Overview: Innovatiq Technologies Pte. Ltd. is a forward-thinking organization committed to delivering cutting-edge IT solutions that meet the evolving needs of our clients.
  • Salary: $80,000 - $120,000 per annum, depending on experience.

As an IT Service Management Solutions Architect at Innovatiq Technologies Pte. Ltd., you will play a key role in shaping our ITSM strategy and driving business growth through efficient service management practices.

Key Responsibilities:
  • Design and Implement ITSM Processes: Develop and implement ITSM processes that align with industry best practices, such as ITIL, to ensure seamless service delivery and support.
  • Administer ITSM Tools: Configure and manage ITSM tools, including BMC, ServiceNow, Jira Service Management, to optimize service delivery and reporting capabilities.
  • Collaborate with Teams: Work closely with cross-functional teams to define service levels, create service catalogues, and ensure compliance with agreed-upon service level agreements (SLAs).
  • Analyse Service Performance Metrics: Analyze service performance metrics and trends to identify areas for improvement and implement solutions that enhance service quality and efficiency.
  • Promote ITSM Best Practices: Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2-3 years of experience in Design, Implement, or Operations of IT Service Management tools or a related role, with a strong focus on ITSM tools and processes.
  • Skills: Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations. Understanding of ITIL frameworks and best practices.
Benefits:

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development in a dynamic and supportive work environment.


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