ITSM Administrator

7 days ago


Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

An ITSM Administrator manages and optimizes the IT service management platform, handling service requests, upgrades, documentation, and troubleshooting, while ensuring compliance with IT security standards

  • Manage and enhance service requests on the ITSM platform.
  • Perform platform maintenance, upgrades, and ensure optimization.
  • Support service management activities and solution design.
  • Build, modify, and report on service requests and catalogs.
  • Maintain documentation and collaborate with automation teams.
  • Ensure compliance with IT security standards and troubleshoot issues.

Requirements:

  • Bachelor's degree in IT or related field.
  • 3-5 years of experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
  • Strong knowledge of ITIL processes and service catalog management.
  • Experience with ITSM tool configuration and automation integration.
  • Familiar with reporting tools and IT security best practices.

For interested applicants, kindly click “apply”

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443


Tell employers what skills you have

Microsoft PowerPoint
IT Service Management
Troubleshooting
Microsoft Office
Microsoft Excel
Service Management
Catalogs
DHCP
BMC Remedy
Administration
Selling
Compliance
Windows
Administrative Support
ITIL
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