ITSM Administrator
7 days ago
An ITSM Administrator manages and optimizes the IT service management platform, handling service requests, upgrades, documentation, and troubleshooting, while ensuring compliance with IT security standards
- Manage and enhance service requests on the ITSM platform.
- Perform platform maintenance, upgrades, and ensure optimization.
- Support service management activities and solution design.
- Build, modify, and report on service requests and catalogs.
- Maintain documentation and collaborate with automation teams.
- Ensure compliance with IT security standards and troubleshoot issues.
Requirements:
- Bachelor's degree in IT or related field.
- 3-5 years of experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
- Strong knowledge of ITIL processes and service catalog management.
- Experience with ITSM tool configuration and automation integration.
- Familiar with reporting tools and IT security best practices.
For interested applicants, kindly click “apply”
EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443
Tell employers what skills you have
Microsoft PowerPoint
IT Service Management
Troubleshooting
Microsoft Office
Microsoft Excel
Service Management
Catalogs
DHCP
BMC Remedy
Administration
Selling
Compliance
Windows
Administrative Support
ITIL
ServiceNow
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