ITSM Service Management Specialist

1 week ago


Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time
Job Overview

Masters Career Consultancy PTE. LTD. is seeking an experienced ITSM Service Management Specialist to join our team. This role requires a strong understanding of IT service management platforms, processes, and best practices.

About the Role

This position involves managing and optimizing the IT service management platform, handling service requests, upgrades, documentation, and troubleshooting while ensuring compliance with IT security standards. The ideal candidate will have a proven track record in ITSM platform administration, including experience with configuration, automation integration, and reporting tools.

Key Responsibilities:
  • Manage and enhance service requests on the ITSM platform.
  • Perform platform maintenance, upgrades, and ensure optimization.
  • Support service management activities and solution design.
  • Build, modify, and report on service requests and catalogs.
  • Maintain documentation and collaborate with automation teams.
  • Ensure compliance with IT security standards and troubleshoot issues.

Requirements:

To be successful in this role, you will need:
  • A Bachelor's degree in IT or a related field.
  • 3-5 years of experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
  • Strong knowledge of ITIL processes and service catalog management.
  • Experience with ITSM tool configuration and automation integration.
  • Familiar with reporting tools and IT security best practices.

What We Offer:

Masters Career Consultancy PTE. LTD. offers a competitive salary range of SGD 50,000 - 70,000 per annum, depending on experience, plus benefits.
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