ServiceNow Administrator

4 days ago


Singapore Kyndryl Full time
The Role
  • Perform daily administration and maintenance of ServiceNow platform and applications, including user administration, security, workflows, forms, reports, dashboards, and notifications.
  • Implement and test ServiceNow upgrades, patches, and enhancements, ensuring minimal impact and downtime.
  • Develop and maintain ServiceNow customizations and integrations using ServiceNow scripting tools, APIs, and web services.
  • Monitor and troubleshoot ServiceNow performance and availability issues, resolving them in a timely manner.
  • Provide technical support and training to ServiceNow users and stakeholders, resolving incidents and requests, and escalating issues as needed.
  • Document and maintain ServiceNow configuration, processes, and best practices, following ITIL and change management standards.
  • Analyze and evaluate ServiceNow functionality and features, recommending improvements and optimizations.
  • Collaborate with the IT service management team and the business process owners to understand and translate business requirements into ServiceNow solutions.
Who You Are
  • Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
  • At least 3 years of experience as a ServiceNow system administrator, preferably in the healthcare industry.
  • Certified ServiceNow system administrator or higher.
  • Strong knowledge and experience of ServiceNow platform and applications, especially ITSM, ITOM, and ITBM modules.
  • Proficient in ServiceNow scripting tools, such as JavaScript, HTML, CSS, AngularJS, and Jelly.
  • Experience in ServiceNow integrations using REST, SOAP, and other web services.
  • Experience in ServiceNow upgrades, patches, and enhancements, following best practices and testing methodologies.
  • Excellent troubleshooting and problem-solving skills, with a customer-oriented attitude.
  • Good communication and interpersonal skills, with the ability to work effectively in a team and with diverse stakeholders.
  • Based in Singapore.
What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.



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