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ServiceNow Platform Architect
2 months ago
About the Role
At 5160 Kyndryl (Singapore) Pte. Ltd., we are seeking a skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the daily administration and maintenance of our ServiceNow platform and applications.
Key Responsibilities
- Perform daily administration and maintenance of ServiceNow platform and applications, including user administration, security, workflows, forms, reports, dashboards, and notifications.
- Implement and test ServiceNow upgrades, patches, and enhancements, ensuring minimal impact and downtime.
- Develop and maintain ServiceNow customizations and integrations using ServiceNow scripting tools, APIs, and web services.
- Monitor and troubleshoot ServiceNow performance and availability issues, resolving them in a timely manner.
- Provide technical support and training to ServiceNow users and stakeholders, resolving incidents and requests, and escalating issues as needed.
- Document and maintain ServiceNow configuration, processes, and best practices, following ITIL and change management standards.
- Analyze and evaluate ServiceNow functionality and features, recommending improvements and optimizations.
- Collaborate with the IT service management team and the business process owners to understand and translate business requirements into ServiceNow solutions.
About You
We are looking for a customer-focused individual with a growth mindset who is keen to drive their own personal and professional development. You should have a strong knowledge and experience of ServiceNow platform and applications, especially ITSM, ITOM, and ITBM modules.
Requirements
- Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
- At least 3 years of experience as a ServiceNow system administrator, preferably in the healthcare industry.
- Certified ServiceNow system administrator or higher.
- Strong knowledge and experience of ServiceNow platform and applications, especially ITSM, ITOM, and ITBM modules.
- Proficient in ServiceNow scripting tools, such as JavaScript, HTML, CSS, AngularJS, and Jelly.
- Experience in ServiceNow integrations using REST, SOAP, and other web services.
- Experience in ServiceNow upgrades, patches, and enhancements, following best practices and testing methodologies.
- Excellent troubleshooting and problem-solving skills, with a customer-oriented attitude.
- Good communication and interpersonal skills, with the ability to work effectively in a team and with diverse stakeholders.
