Digital ServiceNow Solutions Architect Lead
5 days ago
About ADVANCE SOLUTIONS INFOTECH PTE. LTD.
We are a cutting-edge IT solutions provider seeking an experienced Digital ServiceNow Solutions Architect Lead to join our team.
Job Description:
As a Digital ServiceNow Solutions Architect Lead, you will be responsible for designing and implementing complex ServiceNow solutions in large-scale enterprises.
Key Responsibilities:
- Create detailed views of existing architectures and establish architectural controls to ensure correct technical solutions are used when delivering business solutions.
- Expertise in integrations with 3rd party applications, recommending emerging technology & process enhancements.
- Analyze the impact of new requirements, resolving technical escalations including responding to defects.
- Participate in process & requirement workshops, providing expertise on best practices emphasizing streamlined processes & systems.
- Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform.
- Partner to identify and resolve technical issues.
- Consult with Product Owner on Strategy, Design and Engineering of Platform.
- Create target state vision through designs, standards, and patterns.
- Assess technical debt for criticality and scope.
- Advise implementation design to ensure alignment with best practice and scalability.
- Identify and communicate platform capabilities and opportunities for platform roadmaps.
- Review and approve new standards, patterns, and practices.
Requirements:
- Preferred ServiceNow CTA (Certified Technical Architect) certifications
- Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises
- Experience with ServiceNow Common Service Data Model (CSDM) and ServiceNow Sprints for agile project delivery
- At least 5 successful implementations of ServiceNow
- In-depth knowledge of ServiceNow platform architecture, modules, and capabilities
- Expertise in ServiceNow ITSM Pro, CSM, FSM, ITOM Pro, SPM, ITAM, IRM, and CMDB
- Proficiency in scripting languages (JavaScript, GlideScript) and integration technologies (REST, SOAP, JSON, XML)
- Experience with ServiceNow CMDB, Discovery, Orchestration, and automation tools
- Ability to design GenAI Now Assist solutions and Performance Analytics Dashboards
- Excellent communication, presentation, and interpersonal skills with analytical and problem-solving abilities
Benefits:
- Estimated salary range: SGD $120,000 - SGD $180,000 per annum
- Opportunities for career growth and professional development
- A dynamic and collaborative work environment
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