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ServiceNow Solution Architect
2 months ago
About DXC Technology
DXC Technology is the world's leading independent end-to-end IT services company, helping clients harness innovation to thrive on change.
We are a fast-paced and agile organization seeking curious people from diverse backgrounds who are keen to work in our environment.
The estimated salary for this position is SGD 120,000 - 180,000 per annum, depending on experience.
Job Description
We are looking for a ServiceNow Lead who can straddle business requirements and technology implementations to deliver IT Service Management solutions for clients.
The ServiceNow Lead will oversee strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end-users' needs on platforms.
This person will mentor, coach, coordinate, and provide technical leadership to junior staff, focusing on policy and strategy implementation and control.
Key Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
- Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
- Provide technical leadership and mentorship to the ServiceNow development team.
- Evaluate the stability, performance, and security of the ServiceNow platform.
- Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
- Develop and maintain technical documentation, including system architecture, design, and procedures.
Requirements and Qualifications
Must be a Singaporean citizen due to G50 security clearance requirements by the client.
Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
At least 2-4 years of hands-on experience with ServiceNow platform implementation and administration.
Strong programming skills, particularly in Java, JavaScript, or similar languages.
Good knowledge of ITIL, Risk and Compliance, Project Management-related processes.
Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM, etc.
Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
Good communication skills with strong people skills to interact effectively with stakeholders at all levels. Comfortable working with geographically dispersed offshore and cross-functional teams.
ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
Demonstrated leadership and managerial experience in a supervisory capacity is a plus.
