IT System Administrator
7 hours ago
**About Percept Solutions PTE. LTD.
We are a reputable organization seeking an experienced IT System Administrator to join our team.
The salary for this role is estimated at SGD 60,000 - 80,000 per annum, commensurate with experience and qualifications.
Job DescriptionWe require an individual with strong technical expertise in Microsoft Windows Server administration to provide Level 1/2 system support for our government agency clients.
Key responsibilities include incident management, service request fulfillment, system patching, standby support, and daily health checks.
- Incident Management: Monitor new incidents, prioritize resolution, troubleshoot and resolve system issues, provide timely follow-up and closure of incidents, and update the IT Service Management (ITSM) system.
- Service Request Fulfillment: Monitor new service requests, work on assigned requests, set up and configure new systems, perform OS and application hardening, ensure timely updates and closure of requests, and update the Asset Management team on issued/returned assets.
- Monthly Patching: Perform system patching and validate system functionality post-patching.
- 24x7 Standby Support: Provide round-the-clock standby support and attend onsite requests when required.
- Daily Health Checks and Vendor Management: Conduct daily system health checks and submit reports, escort and coordinate with vendors as needed.
- Other Tasks: Execute additional tasks related to the system engineer role as required.
- Technical Expertise: Proficiency in Microsoft Windows Server administration, strong knowledge of Windows OS support, troubleshooting, and Active Directory.
- Experience: Minimum of three (3) years of experience in Microsoft Server administration.
- Certification: Microsoft Certified Solutions Associate (MCSA) certification.
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